A useful support request explains what you expected, what happened instead, and how the issue can be reproduced.
Include:
- Device model and operating-system version.
- Scanner App version.
- The scan mode or tool involved.
- The exact steps before the issue appeared.
- The date and approximate time of the issue.
- Error text, if shown.
- A redacted screenshot or screen recording when helpful.
Do not send passwords, verification codes, payment-card details, or unredacted personal documents.