Use the available Scanner App support channel and include enough information for the issue to be reproduced.
Please include:
- A short description of what happened.
- The exact steps that reproduce the issue.
- The device model and operating-system version.
- The Scanner App version.
- The affected scan mode, document type, or export action.
- Any visible error message.
- A screenshot or short screen recording when it does not expose sensitive information.
Never include passwords, verification codes, payment-card numbers, private document contents, or other sensitive information in a support request.